Customer Service Management

Empower your service desk with real-time visibility to manage the unexpected. Empower customers and sales agents to create and track orders using mobile apps.

CREATE ORDERS QUICKLY

Create orders with relevant location metadata, with autocomplete drop-downs, quick form entry for new customers, and useful deduplication tools. Easily compare multiple shipping and pricing options, and automatically generate manifest documents.

TRACK DELIVERIES

Track consignments from pick-up until final delivery, including in-transit and intermediate staging points. Be alerted to changes in ETA.

EMPOWER CUSTOMERS AND SALES AGENTS

Enable customers and sales agents with mobile apps, via which they can place and track delivery orders. Avail notifications via app, SMS or email. All parties can follow payables and receivables in real-time.

EASILY MANAGE LOCATIONS DATA

Create and access a database of locations with easy-to-use interfaces, with automatic deduplication, automatic computation of distances, and geocoding of addresses. Dynamically update location data to improve accuracy, using actual geocoded pickup and delivery transactions.

ANALYZE TRENDS

Analyze order patterns and service delivery trends, using a variety of reports. Determine customer segments that were served best, and who faced SLA violations. Take corrective actions accordingly.